FAQs

Do we take custom orders?

The answer is yes! If you see anything on Instagram, or want a certain fabric combo send us an email at erin@willowandlunaco.com and we will be more than happy to get a custom order started for you.

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How long does it take to make my bag?

It depends upon how many orders are ahead of yours. Please allow four to six weeks to complete and ship your order. We strive to get your bag to you as fast as we can without sacrificing quality.

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Do you use leather on your bags?

Yes, all of our bags use full grain Italian leather that is buttery soft.

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Where can I find your bags?

If you would like to see our bags in person, please visit the following locations:

Willow + Luna Flagship store (Juneau, AK)

NEW LOCATION 117 Seward Street Juneau, AK 99801

Annie Kaill’s (Juneau, AK)

Nugget Alaskan Outfitters (Juneau, AK)

The Captain's Lady (Ketchikan, AK)

In My Element (Fairbanks, AK)

Klondike Gift Supply (Skagway, AK)

Alyeska Resort (Girdwood, AK)

The Roaming Root (Fairbanks, AK)

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Does WILLOW + LUNA accept returns?

Yes, WILLOW + LUNA accept returns on orders and purchases. Read more on Return and Exchange.